Shipping and Postage
All parcels are sent through New Zealand Post and tracking details will always be provided. You can track your order by entering your tracking code here.
Your purchase will be sent on Mondays and Thursdays (or the following business day if they fall on a public holiday). Cut-off for the next delivery is 10pm the night prior.
Orders usually take 3 to 5 days to arrive. If your order is sent on Monday, it should arrive by the end of the week. If it is sent on Thursday, it normally arrives early the next week.
Sometimes packages do go missing. If this happens to you, please reply to your dispatch email and let me know. I will do my best to follow up and ensure you get your order. Please allow 7 calendar days following dispatch for delivery before following up on a missing package.
As most of my products are fresh and untreated, I cannot send orders to addresses outside of New Zealand.
The rate for most items is $5.00 for urban addresses, and $10.50 for rural delivery (RD). These prices increased on 1 July 2023 due to price increases from NZ Post.
Rural Delivery or Urban?
When checking out, you will be given the option of either an urban or rural delivery charge. Please select the correct option. This tool will help you check.
If you live at a Rural Delivery (RD) address and pay for the urban option, I will hold your order. You’ll be given three choices:
- Send to an alternate urban address of your choosing
- Cancel and refund the order
- Pay a $6.50 surcharge. This includes an additional $1 fee to cover my time for following you up.
This is not a cost I can afford to absorb and do not control.
Your order will be sent on the next delivery day (Monday/Thursday) after the surcharge issue has been resolved.
If for some reason you over-pay your postage, I will refund you the difference before dispatch.